From statewide rollout to the last mile of a service call, MCR handles the equipment that puts a driver's license or ID in someone's hand.
Personnel and project management for statewide rollouts of DL/ID and registration equipment.
Detailed write-ups, photos and Visio drawings prepared ahead of every installation.
System application and equipment training — troubleshooting, consumable loading — on install day and ongoing.
Consumable inventory managed and replenished as needed across every site.
Scheduled PM runs statewide, ranging from quarterly to annual cadence per contract.
Manufacturer-certified technicians respond in 2–6 hours — DataCard, Zebra, DIS, Dell, HP, Datamax.
Every technician is skilled with hands-on training for the public-facing touchscreens — the internal card reader, receipt or card printers, and all devices in the Kiosk.
SST Touchscreen · Registration Terminal
All technicians are certified by the manufacturer and the primary vendor prior to being deployed on any equipment.
Manufacturers include DataCard, Zebra, DIS, Dell, HP and Datamax. Response and repair times range from 2 to 6 hours depending on contract.
Technicians visit each site and provide consumable inventory reports as required by contract.
PM runs scheduled quarterly to annually depending on contract requirements.
Offered annually, for the term of a state's contract with the primary vendor, or on a time-and-material basis.